In the digital age, user experience (UX) has become a pivotal factor that defines the success or failure of a product or service. It is the essence of how users interact with and perceive a product, application, or platform. Central to the concept of user experience are the user’s expectations. The interplay between user expectations and the actual experience forms the bedrock of user-centric design. Defining User Experience and User Expectations User experience, as described…
Harmonizing User Experience and Expectations: The Pillars of User-Centric Success
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