Today’s blog is me seeking to have a conversation with you. Somehow the COVID-19 Pandemic gave birth to The Great Resignation -an era where we find ourselves encountering job applicants who no-show interviews, or accept the job and never show up for work. Somehow it appears that everyone has internalized the rap lyrics of Rick Ross, and are operating under the delusion that they are “the biggest boss.” No, seriously; a conversation with anyone you know in HR will reveal that, for the first time in history, no experience/ entry level applicants are showing up for interviews to negotiate middle management level salaries and vacation demands instead of hoping to land the opportunity for work.
Since when did work become a dirty word? The apparent mindset that checks will fall from the sky if you simply show up? The expectation that like your mommy, everyone will think you are the greatest thing since sliced bread? That you need only take the job, and Easy Street will be your fast track destination?
This is a direct threat to your ability grow & scale your business, and the great catalyst for the increased investment in robotics and machine learning. Last year over $17B in venture capital went to robotics; nearly triple the 2020 commitment of $6B. While the referenced Crunchbase article’s author disagrees with me, this increased investment is clearly a move to address the lack of people power, new hire challenges, and the deteriorating work ethic of today’s would-be employee. Inflation is bad enough but, the cost of turnover and staffing issues of your Delivery Process and Supply Chain can kill your company. Time is of the essence, and the ability to automate as much of your processes as possible only makes good sense.
Most of us would prefer to create job opportunities locally. GrowExpand.com is no different as our call centers are staffed 100% by Americans from North Carolina to Maine. Make no mistake; it is a painstaking process -finding, onboarding, and deploying quality talent. For the B2B market we service, it’s worth it; for Jeff Bezos, a robot will do just fine. The right choice for your business is step one in the decision making process. Step two: finding a willing soldier in an era where so many think themselves a general. What has your experience been in onboarding & retaining quality help?